Company Address:
13710 Mount Prospect Drive
Rockville, MD 20850
Contact Information:
Shawn Bhalla
Director of Marketing & Sales
301-767-7600
shawn.bhalla@keystonesecurity.net
Website: https://www.keystonesecurity.net/
Keystone Security Services is the leading staffing and outsourcing provider specializing in the Security Alarm Industry. Founded in 2014 and headquartered in Rockville, Maryland, USA, with operational centers in Gurgaon, India, and Cheltenham, UK, Keystone offers cost-effective, high-quality staffing solutions tailored to the unique needs of security companies.
Our expertise spans video alarm monitoring, IT and software development, and other back-office functions, enabling businesses to enhance operational efficiency while achieving substantial cost savings of 45% to 75% compared to in-house staffing.
Core Services
- Alarm Monitoring – Specializing in video, Keystone provides 24/7 remote monitoring with false alarm filtering, voice-down capabilities, and dispatching. All dispatching and customer interactions are conducted by highly trained operators with American and British accents.
- IT, Web, and Software Development – Design, development, and maintenance of high-performance business websites, custom platforms, and IT systems. Keystone’s IT support team also specializes in data migration projects and infrastructure management.
- Professional Estimation & Proposal Support – Specialized teams providing construction and security system design, cost estimation, and bid preparation.
- Customer Service & Administrative Support – Comprehensive back-office solutions including HR, marketing, billing, data entry, inbound & outbound customer support and more.
Why Choose Keystone?
- Industry Expertise: Over a decade of experience in staffing solutions for security alarm companies.
- Scalability & Flexibility: Custom-built teams that adapt to evolving client needs – flexibly scale your team up and down as needed without the hassle of recruiting and HR red tape.
- Cost Efficiency: Clients save 45% to 75% on staffing costs while increasing productivity.
- Advanced Training & Compliance: Operators are English-speaking, trained in industry-leading platforms (Immix, Mastermind, DICE, etc.), and work in a secure, monitored environment with strict compliance protocols.
- U.S. Based: Headquartered in Maryland, Keystone is bound by U.S. laws and regulations, ensuring higher security, compliance, and accountability when compared to offshore only firms. Additionally, all company profits stay within the U.S.
As a trusted partner in the security alarm industry, Keystone Security Services helps companies scale efficiently while maintaining the highest operational standards.
Keystone Security Introductory New Vendor Webinar